Support

We're Here to Help

Documentation, troubleshooting guides, and dedicated support channels for every plan.

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Documentation

Comprehensive documentation for all EDI standards, SDKs, APIs, and deployment options.

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Ticket System

Submit a support ticket and our team will respond within your SLA timeframe.

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Email Support

Reach our support engineers directly at support@edifunctions.com.

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FAQ

Answers to common questions about EDI integration, formats, and deployment.

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Knowledge Base

Tutorials, how-to guides, and best practices for EDI implementation.

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Professional Services

Hands-on help from our EDI experts for complex integrations and migrations.

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Support Tiers

Support Plans

Standard

Included with Starter plans

  • Email support
  • 48-hour response time
  • Documentation access
  • Community resources

Priority

Included with Professional plans

  • Priority email & chat support
  • 8-hour response time
  • Dedicated support engineer
  • Screen sharing sessions
  • Monthly health checks

Enterprise

Included with Enterprise plans

  • 24/7 support
  • 1-hour critical response SLA
  • Dedicated account manager
  • On-call engineers
  • Quarterly business reviews
  • Custom integration support

Need Immediate Help?

Contact our support team or browse our documentation to find answers fast.

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